SHIPPING & RETURNS
SHIPPING POLICY
By completing payment, you agree to the following shipping terms.
1. Carriers & Delivery Coverage
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Hong Kong Delivery: All local orders are delivered by SF Express by default.
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International Shipping: International parcels are shipped via DHL. Other couriers are available upon customer request.
2. Shipping Fees & Free Shipping Criteria
Shipping fees are calculated individually based on item size, weight and destination. Product prices exclude shipping costs.
Free Shipping Policy: No fixed free shipping threshold. Free shipping is granted on a per-order basis at our discretion.
3. Taxes & Additional Charges
Import duties, taxes and other customs fees are not included. All additional charges shall be borne by the recipient.
4. Delivery Information Requirements & Customer Responsibilities
Customers must provide accurate and complete delivery information. We are not liable for delivery issues caused by invalid customer information.
5. Shipping Duration & Delay Disclaimer
Shipping times vary by region and customs clearance. We shall not be responsible for delays caused by force majeure or third-party logistics issues.
6. Parcel Rejection & Undeliverable Situations
Parcel rejection for personal reasons or unpaid duties is non-refundable. All return fees shall be covered by the customer.
7. Shipment Confirmation & Logistics Tracking
A tracking number will be sent after dispatch for online logistics monitoring.
8. Logistics Consultation & Customer Support
For logistics inquiries, contact us via email: galaxyluxuryhk@gmail.com.
RETURN & EXCHANGE POLICY
Please read this return and exchange policy carefully before placing an order. This policy applies to all products purchased from GALAXYLUXURY.
1. Non-Refundable Rule
All products are final sale once purchased. We reserve the right to reject all non-reason returns, exchanges, order cancellations and refund requests. No special exceptions will be granted for personal preference issues or accidental order placement.
2. Pre-Purchase Product Verification
Customers are advised to carefully check product details, size, material, condition and real product images before ordering, and confirm all order information to avoid order disputes.
3. Special Handling Rules for Damaged & Defective Goods
If you receive damaged, defective or incorrectly delivered products due to our warehouse dispatch errors, you must contact customer service and provide unboxing videos plus clear product photos as valid proof within 48 hours upon parcel receipt. After verification, we will provide a feasible solution at our sole discretion.
4. Policy Update Statement
GALAXYLUXURY reserves the right to revise this return and exchange policy without prior notice. The revised policy shall take effect immediately upon publication on this page.